At EA Global Foods, we strive to provide the freshest, highest-quality food supplies and an exceptional customer experience. This policy outlines our procedures for placing orders and addressing issues with your purchases.
1.ORDERING GUIDELINES
Frozen Foods Delivery:
When ordering frozen food items, please ensure you select the appropriate local delivery option to maintain product quality during transit.
Order Confirmation:
Once your order is placed, you will receive a confirmation message through your chosen communication channel. Please review your order details carefully and notify us immediately if any corrections are needed.
WhatsApp Groups: Refer to your region’s group link for updates and support.
Reporting Issues:
We understand that issues may arise despite our best efforts. If there is a problem with your order, such as missing items, damaged products, or incorrect deliveries, please notify us within 48 hours of receiving your order.
Contact us through our direct WhatsApp number: Here
Provide your order number, a brief description of the issue, and, if applicable, photo evidence to help us resolve the matter promptly.
Refunds and Replacements:
Depending on the nature of the issue, we will offer:
A replacement of the affected item(s).
A refund to your original payment method.
Store credit for future purchases.
Conditions for Returns:
The item must be unused and in its original packaging.
Perishable items, including frozen foods, are non-returnable unless the issue is reported within the specified 48-hour window.
3. LIMITATIONS
EA Global Foods is not responsible for issues arising from:
Improper storage or handling after delivery.
Selecting incorrect delivery options, especially for frozen foods.
Refunds or replacements may be declined if the issue is not reported within the stated timeframe or if insufficient evidence is provided.
4. CUSTOMER SUPPORT
We value your satisfaction and are committed to resolving any concerns quickly. For assistance, please contact us via: Here
Thank you for choosing EA Global Foods. We appreciate your trust in bringing fresh, nutritious food to your table!
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